Purchase poker sets, poker chips, and other gaming products at GameTimeChips.com with complete confidence. All items from GameTimeChips.com are backed by a fourteen day guarantee. If you are not completely satisfied with your GameTimeChips.com purchase, simply follow these three steps and we will promptly send you a full refund (less the original shipping costs and 10% restocking fee):
- Email our customer service office at info@GameTimeChips.com for an authorization code and for the correct return address (some items are sent back directly to the manufacturer).
- Repack the item(s) in the original packaging.
- Send your purchase back to the authorized address by any method you wish. We recommend that you have some kind of tracking information in the case your package can not be located. We are not responsible for packages that are lost during transit back to us.
We will immediately send you a complete refund (less a 10% restocking fee - - - unless we sent you the wrong product - - - AND less the original shipping costs) as soon as GameTimeChips.com receives your package and inspects it. You are responsible for the shipping back to us.
Returned items must be in new, unused condition in the original box with all documentation and packing included. If we are unable to issue a full refund, you will be issued store credit for your return(s). Basically if we are not able to resell the item as new, you will be issued a refund. Chips that have been opened or used will be issued a store credit. Electronics and DVD's can not be returned once opened.
If something is defective, please let us know immediately and we will send you replacements at no additional charge (for items within 14 days of receipt). Defective items can be returned but the original shipping cost will not be refunded but the 10% restocking fee will be waived. You would be responsible for the shipping back to us.
Unfortunately, we are unable to ship our products to P.O Boxes at this time. APO and military addresses are subject to additional shipping charges.
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